Privacy Policy

Effective Date: 8/8/2026

SplendidSouls ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, book a session, or interact with our services.

1. Who We Are

SplendidSouls is an emotional wellness and life coaching practice founded by Poornali. For any privacy-related questions, you can reach us at hello@splendidsouls.com

2. Information We Collect

When you interact with our website or book a session, we may collect:

  • Contact information: name, email address, phone number

  • Booking information: session date/time preferences, service selected

  • Payment information: processed securely through our website's payment system; we do not store your full card details ourselves

  • Communication records: messages you send us via email, WhatsApp, or contact forms

  • Website usage data: such as pages visited or browser/device type, if analytics tools are used on this site

3. How We Use Your Information

We use your information only to:

  • Schedule, confirm, and manage your coaching sessions

  • Process payments for paid services

  • Communicate with you about your bookings or respond to your inquiries

  • Improve our website and services

  • Comply with legal obligations where required

4. Who We Share Information With

We may share your information with:

  • Service providers who help us operate our business, such as our website host and payment processor, solely to the extent needed to deliver our services

  • Legal authorities, if required by law

We do not share your information with third parties for their own marketing purposes.

5. How Long We Keep Your Information

We retain your personal information only as long as necessary to provide our services, maintain business records, and meet legal requirements.

6. Your Rights

Under India's Digital Personal Data Protection Act, 2023, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request erasure of your data, where applicable

  • Withdraw your consent at any time

  • Raise a grievance regarding how your data is handled

To exercise any of these rights, contact us at hello@splendidsouls.com

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of online transmission or storage is 100% secure.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

10. Contact Us

Questions about this Privacy Policy? Contact us at hello@splendidsouls.com